Michael Fank
Making quality valuable and simple.
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Is ๐ต๐๐บ๐ฎ๐ป ๐ฒ๐ฟ๐ฟ๐ผ๐ฟ really dead?How do you approach human error?Hereโs the problem:Itโs a manual operation, making about 100 widgets a year.The setup changes often as there are 100s of distinct parts made in this process.A human has to load the part while a machine does something.About 3% of the time a human loads the part backward, or crooked, or upside down.Rigid stops (poke yokes) would cost more than the next 10 years of profit.How do you approach the problem?What if we frame this problem through a Q3.0 lens?What about Q4.0? Does your approach change?See my take on how to solve problems with Q4.0 in my newsletter.Sign up so you donโt miss the next one!https://lnkd.in/g7iPBHyW
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Markus Roemer
Consultant / Auditor / Speaker / YouTube Channel "GMP Detox":
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I would say that this is not a human error by default - it is human factor (3 % will be wrong). The process design must be automated in this case - however you might call it. This is not really something new: If the process design "allows" an error, it will happen. Before - whatever we call it now - quality 4.0 - it was also mitigated. We had the first robot in production in 2004 or 2005.
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Monika Andraos, CQE
Data Integrity | Governance | Risk | EQ
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Well explained and you used great examples Michael. The alarm example is triggering ๐ every thing triggers an alarm and theyโre all ignored because we never classified and addressed them ๐ซ *deep breathes*
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STOP!!! In the name of Quality!!!Let's help each other learn more about quality:๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ๐ฑ ๐ฃ๐ฟ๐ผ๐ณ๐ฒ๐๐๐ถ๐ผ๐ป๐ฎ๐น๐:What's the hardest problem you've solved?How did you do it?๐ก๐ฒ๐๐ฒ๐ฟ ๐ฃ๐ฟ๐ผ๐ณ๐ฒ๐๐๐ถ๐ผ๐ป๐ฎ๐น๐:What's something about quality you want to know?Or answer both in your comment. We're trying something similar in MyASQ as well. That's the members-only forum for ASQ members to network and help one another.
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Michael Fank
Making quality valuable and simple.
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Has quality made your company slow and rigid?How are you speeding up decision-making?Don't push information to decision-makers, push decisions to information-makers. How can you use this framework to streamline decisions within your QMS?More information: Read: Turn the Ship Around! by David Marquet
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Michael Fank
Making quality valuable and simple.
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You have the greatest solution to solve your company's problemsOnly 1 problemโฆ you have to convince the boss to spend money.How are you going to do this?1. ๐ฆ๐ฝ๐ฒ๐ฎ๐ธ ๐๐ต๐ฒ ๐น๐ฎ๐ป๐ด๐๐ฎ๐ด๐ฒ ๐ผ๐ณ ๐บ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ (Money). If youโre going to ask for it, you need to show how itโs coming back. What is the ROI? Payback period? The IRR? The NPV? Donโt know - you need these answers (at least 1) before asking for money. 2. ๐๐ฒ๐น๐ฝ ๐๐ผ๐๐ฟ ๐ฏ๐ผ๐๐ ๐ฎ๐ฐ๐ต๐ถ๐ฒ๐๐ฒ ๐๐ต๐ฒ๐ถ๐ฟ ๐ด๐ผ๐ฎ๐น๐. How will this thing improve the company's metrics/goals? How does this align with the overall company strategy? 3. ๐ฃ๐น๐ฎ๐ป ๐ฎ๐ต๐ฒ๐ฎ๐ฑ. What are going to be the objections? What are going to be the roadblocks? Name these in your pitch. Show youโve thought this through and you have a plan to mitigate them.Need help translating your project into financial terms? Get my free Cost of Poor Quality Calculator Here:https://lnkd.in/gbeNE2gYROI - Return on Investment - a ratio of profit to investment. Higher is better. Payback Period - How long it takes before the project starts to generate a return. IRR = Internal Rate of Return - it's like the interest rate of the project. How much more money will the project return after it's completed. NPV - It's a way to measure future money into today's dollars.
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Michael Fank
Making quality valuable and simple.
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Quality 4.0 - improving QMS or annoying buzzword?The term quickly popped up without concrete meaning, leading to widely different uses.Is this AI, IoT, LLM, or Q4.0? How do I know I'm using Q4.0? A few tech-savvy, early adopters defined it on their own. But what about the rest of us? Here are my ideas to consider:1. Q4.0 will not break a solid business. Conversely, if the foundation is weak, Q4.0 won't save you. Technology is an accelerator of growth, not a creator of it (Jim Collins). 2. Align new technology with your current business strategy. Integrate it with your core business. Keep focused on what you are already good at. 3. Start small, yet big. Start with easily digitized data (or already electronic), that impacts the business. Analyze the data to improve the process (normal quality improvement). Now automate that analysis. That's Quality 4.0. Now iterate. Read the QMJ's article on "Creating a Roadmap to Quality 4.0" here: https://lnkd.in/gsVz7twA(image from this article)Where are you on your Q4.0 journey? What new AI tools have you implemented in your QMS?
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Michael Fank
Making quality valuable and simple.
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The first edition went live on Monday!Subscribe now so you don't miss out on future quality tips!https://lnkd.in/gj4hiy94
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Michael Fank
Making quality valuable and simple.
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Would you blow up your QMS to start over?How would you fix your QMS to make it valuable?โ Check out how to make it value. You don't need to start over to do this stuff. Use these levers and even your current QMS can create value!P.S. What is 1 thing you could change today?
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Michael Fank
Making quality valuable and simple.
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This is quality gold. People donโt learn from experiences, they learn from reflecting on those experiences. This is the real intent in management review. Reflect. What went well? What opportunities came up? What are you adapting next month?
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Michael Fank
Making quality valuable and simple.
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Want a simple Six Sigma master class?Here's one in 60 seconds or less. I stole this idea from Ivan Carillo - he made PDCA simple last week. People make quality complicated and hard to understand. Quality is all about doing what makes sense and making it easy for the next person. P.S. If this helped you, repost it to share the knowledge. Make it simple for everyone. Follow me Michael Fank for more.
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